Return Authorization Request

Grow Light Supply
Ph# 860.540.4769

A Real Guarantee

Our policy is simple. If you are not satisfied with your purchase, we promise a refund, credit or exchange minus our actual freight and handling charges incurred on the original order. The product must be in a resalable condition If the product is defective, the restocking charge will be waived. If defective, you may choose between a refund, credit or exchange.

Purchase Returns and Exchanges

Important Return Policy News: Beginning March 2008, we initiated a change to our return policy. will accept merchandise returns for Standard Delivery items within 30 days of purchase and issue a credit or refund at the time of return only with a valid packing slip. We appreciate your understanding that Grow Light Supply LLC merchandise may only be returned by mail or ground service (UPS or Fed Ex). Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable. To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the address on your packing slip. If you do not have a packing slip, please call us at 860.540.4769 and we will gladly assist you.

Our Grow Light & Hydroponic store ships to the following US States and Canada

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. We also ship to every province in Canada.

Please use the form below to submit your request for a return

Return Authorization Request
required information = Required Information
optional information = Optional Information

Contact Information
Order Information
  1. Select the type of return you are requesting.
Reason for Return